Food Service Worker: As a Food Service Worker at Ithaca Coffee Company, your primary responsibilities will include preparing and serving a variety of food and beverage items, maintaining a clean and organized work area, and providing friendly and efficient customer service.
- Prepare a range of food items while following cafe recipes and quality standards.
- Greet customers with a warm and friendly attitude, take orders, and answer questions about menu items.
- Provide excellent customer service, ensuring customer satisfaction and resolving any issues or concerns promptly.
- Serve food and beverages to customers in a courteous and efficient manner.
- Handle cash and credit card transactions accurately and in accordance with cafe policies.
- Maintain a clean and sanitary work area, including food preparation and serving areas.
- Follow proper food safety and hygiene procedures to ensure the safety of customers and staff.
- Monitor and restock food items, beverages, and supplies as needed to ensure a well-stocked cafe.
- Collaborate with other cafe staff to ensure smooth operations and a positive working environment.
- Assist with tasks as needed, such as cleaning, dishwashing, and organizing supplies.
- Previous experience in food service or a similar role is a plus, but not mandatory.
- Excellent communication and customer service skills.
- Ability to work in a busy environment and handle multiple tasks simultaneously.
- A positive and friendly attitude with a commitment to customer satisfaction.
- Flexibility to work varied shifts, including weekends and holidays.
Barista: As a Barista at Ithaca Coffee Company, your passion for coffee, friendly demeanor, and dedication to delivering high-quality beverages will contribute to the cafe's success and customer satisfaction.
- Prepare Coffee and Espresso Beverages: Craft a variety of coffee and espresso-based drinks, ensuring consistent taste, temperature, and presentation.
- Customer Service: Provide excellent customer service by greeting, taking orders, and answering questions about the menu. Offer recommendations and ensure a positive, friendly atmosphere for all patrons.
- Maintain Cleanliness: Keep the cafe's workstations, equipment, and seating areas clean and organized to maintain a hygienic and welcoming environment.
- Cash Handling: Accurately handle cash and payments, and follow cash register procedures to ensure financial accuracy.
- Follow Recipes: Adhere to established recipes and standards for coffee and tea preparation to ensure consistency in taste and quality.
- Quality Control: Regularly monitor and adjust the grind, tamp, and machine settings to maintain the quality of the coffee and espresso.
- Assist in Food Preparation: Occasionally assist with food preparation and ensure that food items are presented and served according to cafe standards.
- Equipment Maintenance: Maintain and clean coffee machines, grinders, and other equipment as necessary.
- Previous experience as a barista or in a similar customer service role is a plus but not mandatory.
- Knowledge of coffee brewing techniques and a passion for coffee.
- Excellent customer service and communication skills.
- Ability to work in a busy while maintaining a positive attitude.
- Attention to detail and the ability to multitask.
- Basic math and cash-handling skills.
- Flexibility to work various shifts, including mornings, evenings, and weekends.
- Standing for extended periods.
- Lifting and carrying up to 30 pounds (coffee bags, equipment, etc.).
- Bending, reaching, and stooping as necessary.
- Exposure to hot equipment and liquids.
Store Clerk: A Store Clerk at the Ithaca Coffee Company will have a high degree of customer service, organizational skills, and attention to detail. Store Clerks are responsible for a wide range of tasks to support the store's daily operations.
- Customer Service: Provide friendly and helpful assistance to customers, addressing their inquiries and ensuring a positive shopping experience
- Cash Handling: Accurately handle cash, credit card transactions, and operate a cash register or point-of-sale system to complete sales and returns.
- Product Knowledge: Familiarize oneself with the store's products, promotions, and pricing to assist customers and recommend suitable items.
- Stocking and Replenishment: Receive, unpack, and organize merchandise, ensuring that shelves and displays are well-stocked and visually appealing.
- Pricing and Labeling: Apply price tags, labels, and barcodes to products, and update price changes as necessary.
- Maintenance: Keep the store clean and organized, including maintaining a tidy sales floor, restrooms, and storage areas.
- Inventory Management: Assist with tracking inventory levels, conducting stock checks, and reporting low stock items to management.
- Security: Monitor the store for shoplifting and report any suspicious activity to store management or security personnel.
- Compliance: Ensure adherence to store policies, safety regulations, and legal requirements, including age-restricted product sales.
- Teamwork: Collaborate with fellow store employees and managers to achieve sales goals and maintain a positive work environment.
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Basic math skills for cash handling and inventory management.
- Attention to detail and organizational abilities.
- Ability to stand for extended periods and lift moderately heavy items.
- Knowledge of point-of-sale systems is a plus.
- Prior retail experience is beneficial but not always required.