We ship within the United States. We also deliver in the immediate Ithaca area. All pickup orders will be held at our retail location in the Triphammer Marketplace, 2255 N. Triphammer Rd., Ithaca NY.
GENERAL ONLINE ORDER POLICY
Online orders typically take 24-48 hours for processing. Please be advised that we do not typically process online orders after 4:30pm Monday through Friday. Orders placed after 4:30pm on Fridays will not be processed until Monday morning at 9:00am. For in-store customer pick-up or local delivery orders, please feel free to call the store directly for Friday evening or weekend pick-up or delivery. We do not guarantee same day shipping, delivery, or pick up for online orders. Email will be the primary method of communication for online orders. Please be sure that messages sent from the email address email@example.com do not end up in your spam folder.
LOCAL DELIVERY POLICY
We offer local delivery within Tompkins County only for a $10 fee. We typically require 48 hours notice for all local delivery orders. Local delivery is available Monday through Friday after 2pm, and Saturday after 11am. We will do our best to accommodate your requested date and time, but do not guarantee that we can meet all requests. If you need a rush delivery, or would like something delivered outside of the time frames stated, please call the store to confirm our ability to meet your request prior to placing the order or email firstname.lastname@example.org. We require a phone number for the recipient of all local deliveries to coordinate the drop off.